SHIPPING POLICY

SHIPPING POLICY

Last updated: August 1, 2026

Thank you for shopping at FoldNRoam. We are committed to delivering your order as quickly and efficiently as possible. Below you will find all the information regarding our shipping procedures, delivery times, and order processing.

1. Free Express Shipping

We are pleased to offer FREE Insured Shipping on all orders worldwide! There are no hidden fees or surprise charges at checkout.

2. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • Once your order has been processed and dispatched, you will receive a second notification email containing your tracking number.

3. Estimated Delivery Times

Because we source our high-quality products directly from specialized international fulfillment partners to give you the best price possible, transit times may vary slightly based on your destination.

  • United States: 7 – 14 business days

  • Canada & United Kingdom: 7 – 14 business days

  • Australia & New Zealand: 7 – 14 business days

  • Rest of the World: 10 – 20 business days

Note: Delivery times are estimates and start from the date of dispatch, not the date of order. While we make every effort to deliver within the estimated timeframes, customs delays, weather conditions, or peak shopping seasons may occasionally cause slight delays.

4. Order Tracking

Once your item has been shipped, we will send a shipping confirmation email containing a tracking link.

  • You can easily track your package step-by-step through our Track Your Order page on our website using your order number and email address.

  • Please allow 2 to 5 days for the tracking information to update on the carrier's system after receiving your tracking code.

5. Multiple Items in One Order

If you order multiple items, they may be shipped in separate packages depending on stock availability and fulfillment center locations. Do not worry if you receive one item before another; the remaining items are on their way!

6. Incorrect Shipping Address

It is the customer's responsibility to ensure that the shipping address entered at checkout is complete and accurate.

  • If you notice an error in your address, please contact us immediately at support@foldnroam.com within 12 hours of placing your order.

  • We cannot change the shipping address once the order has been processed or dispatched. FoldNRoam is not responsible for packages delivered to incorrect addresses provided by the buyer.

7. Lost or Stolen Packages

FoldNRoam is not liable for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

If your tracking status shows "Delivered" but you have not received your package, please check with family members, neighbors, or your local post office before contacting customer support.

8. Customs, Duties & Taxes

For the vast majority of orders (especially to the US), no extra duties or customs taxes will apply. However, international shipments may occasionally be subject to import taxes, duties, and fees levied by the destination country. Any such charges are the responsibility of the recipient.

9. Questions & Contact Information

If you have any questions about your shipment or need help tracking your order, please don't hesitate to reach out to our dedicated support team:

  • Email: support@foldnroam.com

  • Contact Form: Available on our website